Quality Assurance

Achieving Better Healthcare One Patient at a Time

Cumberland Family Medical Center, Inc. has an ongoing Quality Improvement/Quality Assurance (QI/QA) program that includes clinical services and management while maintaining the confidentiality of patient records. Our QI/QA program’s focus of responsibility is to support the quality improvement/assurance concept through the provision of high quality patient care, periodic assessment of the appropriateness of the utilization of services and the quality of services provided. We are adamant that our programs are designed to monitor and evaluate the effectiveness of our policies and procedures, identify and correct problems, assure the accurate, reliable, and prompt reporting of testing results, and assure the adequacy and competency of the staff. Monthly QA meetings are held at rotating clinic sites to best involve all providers and staff in this on-going process.

All CFMC, Inc. clinic locations utilize Electronic Health Records (EHR) to more effectively and efficiently record, monitor, and evaluate patient data.

Adair Family Medical Center, Clinton Family Medical Center, Cumberland Family Medical Center, Family Care of the Bluegrass East, Family Care of the Bluegrass West, Family Care of the Bluegrass Lawrenceburg, Gamaliel Family Medical Center, Greensburg Family Medical Center, Jamestown Healthcare, Monroe Family Medical Center, Russell Family Medical Center, and Whitley Family Medical Center have been recognized as Level 3 Patient Centered Medical Homes (PCMH) by the National Committee for Quality Assurance (NCQA).

If a patient should have a question or concern regarding our QI/QA policies, please contact the Office Manager at the clinic at which you are a patient, Heather Bennett, Director of Quality Assurance at hbennett@cfmcky.com or 270-858-6655 x3378, or Chantella Burton, Director of Quality Improvement at cburton@cfmcky.com or 270-858-6655 x3374. We will be happy to address your concerns.

HIPPA Policy

CFMC, Inc. recognizes that all patient information is confidential and personal and is committed to protecting your privacy in relation to your medical records. Our Notice of Privacy document details for you our specific privacy practices as well as the ways in which your medical information may be disclosed.

All CFMC, Inc. patients have the right to receive a copy of the complete Notice of Privacy document. Please CLICK HERE to download a copy. For more information or if you have a question regarding this issue, please call our Administrative Offices at 270-864-2889.

View a map of Cumberland Family Medical Center locations